Disclaimer & service terms

Please read this page so you know exactly what Dublin Tyre Rescue does, what it does not do, and who is responsible for each part of your job.

Last updated: 14 October 2026

1. Who we are

Dublin Tyre Rescue (“we”, “us”, “our”) is a customer service, booking and referral (brokerage) service. We provide customer support and use marketing, including online advertising, to connect motorists in Dublin with independent mobile tyre service providers.

Dublin Tyre Rescue is an intermediary. We do not own or operate service vehicles, workshops, tools, equipment or tyre stock, and we do not employ the technicians who carry out the work. We do not ourselves perform tyre fitting, repair, replacement or any other mechanical work.

2. Independent service providers

All on-site work is carried out by independent third-party technicians and businesses (“Service Providers”). Service Providers are not our employees, agents or partners in a legal sense. They operate their own businesses and are solely responsible for:

the quality, safety and workmanship of the work they carry out;
the tyres, parts and materials they supply, including their condition, suitability and legal compliance;
any guarantee or warranty on their work or parts;
holding appropriate insurance, licences, qualifications and tax registrations;
their conduct, their vehicles and their equipment while attending your location.

Where asked, we will do our best to give you the Service Provider's business name so you know who is attending.

3. Our role

Our role is limited to: taking your enquiry; passing your details to a Service Provider; communicating quotes, availability and estimated arrival times; and providing customer support before, during and after the job. Any contract for the work itself is between you and the Service Provider.

4. Quotes, payments and arrival times

Prices are quoted on behalf of the Service Provider and depend on the vehicle, tyre, location and time. Final prices may change if the job differs from the information provided (for example, a different tyre size, locking wheel nut issues or additional damage).
Payment arrangements will be confirmed before the job is booked. Any booking or service fee charged by Dublin Tyre Rescue will be made clear to you in advance.
Arrival times are estimates only and may be affected by traffic, weather, road conditions, availability and other factors outside our control.
We cannot guarantee that a Service Provider will be available for every request, area or time.

5. Bookings, cancellations and your responsibilities

A booking is confirmed only when we confirm it to you in writing (for example, by WhatsApp message) with the price and estimated arrival time.
You must give accurate information about your location, vehicle, tyre size and the problem. Incorrect information may lead to delays, extra charges or the job not going ahead.
You must have the locking wheel nut key (if fitted) and be present, or have an authorised person present, when the technician arrives.
If you no longer need assistance, tell us as soon as possible. If a technician is already on the way or has arrived, a call-out or cancellation charge may apply. This will be explained to you when the booking is confirmed.
You confirm you are the owner of the vehicle or have the owner's permission for the work to be carried out.

6. Tyres, parts and warranties

Tyres and parts are supplied by the Service Provider. Brand, model and availability may vary. Any manufacturer or workmanship warranty is provided by the Service Provider or manufacturer, not by Dublin Tyre Rescue. Keep your receipt or WhatsApp confirmation as proof of purchase. Some tyres cannot be safely repaired (for example, sidewall damage) and will need to be replaced. The technician will decide this on inspection.

7. Your safety

Dublin Tyre Rescue is not an emergency service. If you are in danger, on a motorway hard shoulder, or there has been a collision or injury, move to a safe place behind the barrier and call 112 or 999 first.

Service Providers may decline or stop work where conditions are unsafe, including on live carriageways, in poor visibility or where the vehicle cannot be safely lifted. In that case, other arrangements such as recovery may be needed, and these may cost extra.

8. Limitation of liability

To the fullest extent permitted by law, Dublin Tyre Rescue is not liable for any loss, damage, injury, delay, cost or expense arising from work, parts, advice, acts or omissions of a Service Provider, or from a Service Provider being unavailable or late. Any claim about the work, parts or damage caused during the job should be made against the Service Provider who carried it out. We will reasonably assist you in contacting them.

Where we are found liable for our own booking or customer service role, our total liability is limited to the amount of any fee you paid directly to Dublin Tyre Rescue for that booking.

Nothing on this page excludes or limits any liability that cannot be excluded or limited under Irish law, or affects your statutory rights as a consumer, including under the Consumer Rights Act 2022.

9. Complaints

If you are unhappy with any part of your experience, contact us at dublin.tyrerescue@gmail.com or on WhatsApp. We aim to acknowledge complaints within 2 working days. We will pass complaints about workmanship to the relevant Service Provider and help you reach a resolution. If you are not satisfied, you may contact the Competition and Consumer Protection Commission (ccpc.ie) for information about your rights.

10. Your personal information

To arrange assistance, we collect details such as your name, contact number, location, vehicle and tyre information. We share these with the Service Provider only to complete your job. We do not sell your personal data. We process personal data in line with the General Data Protection Regulation (GDPR) and the Data Protection Acts 1988–2018. We keep booking records only as long as needed for the job, customer support, legal and accounting purposes. You have the right to access, correct or delete your information, and to object to its use, by emailing us. You may also lodge a complaint with the Data Protection Commission (dataprotection.ie).

11. Website content, reviews and advertising

Information on this website is for general guidance and may change without notice. Reviews shown or linked reflect customers' individual experiences of the overall service, including work carried out by Service Providers. Maps and area lists show where we aim to arrange assistance and are not a guarantee of availability at every location. We advertise our service online, including through Google. Links to third-party websites, such as Google Maps or WhatsApp, are provided for convenience, and we are not responsible for their content.

12. Events outside our control

We are not responsible for delays or failure to arrange assistance caused by events outside our reasonable control, including severe weather, road closures, traffic incidents, network or app outages, public health restrictions or the unavailability of Service Providers.

13. Changes to these terms

We may update this page from time to time. The version shown when you contact us applies to your booking.

14. Governing law

These terms are governed by the laws of Ireland, and the Irish courts have jurisdiction over any dispute.

By contacting Dublin Tyre Rescue to arrange assistance, you confirm you have read and understood this disclaimer.